Shipping Information
At Raaga, we understand the importance of getting your everyday essentials to you quickly and conveniently. That’s why we offer a variety of shipping options to suit your needs.
Here’s what you need to know about the shipping process at Raaga:
- Accurate Information is Key: During checkout, please provide your complete and accurate shipping information. This includes your full name, address with apartment number (if applicable), city, state, zip code, and country. You can also choose to include your phone number for easier delivery coordination.
- Same or Different Billing Address?: If your billing address differs from your shipping address, be sure to uncheck the “Same as billing address” box and fill in the separate shipping details.
- Choose Your Speed: We offer a variety of shipping options to fit your timeframe and budget. You can choose from standard, expedited, or express shipping at checkout.
- Track Your Order: Once your order ships, you’ll receive a tracking number via email. This allows you to track the progress of your delivery and estimate its arrival date.
By providing accurate information and choosing the right shipping option, you can ensure a smooth and efficient delivery experience with Raaga.
For detailed information on shipping rates, estimated delivery times, and our returns policy, please visit our dedicated Shipping & Returns page.
Return Policy
Raaga’s “Mindful Returns” Policy: Responsible Shopping for Everyday Needs
At Raaga, we believe in fostering conscious consumerism and encouraging responsible shopping practices. We offer a Mindful Returns policy that balances customer satisfaction with minimizing unnecessary returns.
Here’s what you need to understand:
- Eligibility: Most unopened and unused items are accepted within 14 days of delivery. This timeframe encourages thoughtful purchases and minimizes impulse returns.
- Reason-Based Returns: While we understand unforeseen circumstances, we kindly ask for a brief explanation for your return request. This helps us understand your experience and identify areas for improvement.
- Open Communication: We encourage reaching out to our customer support team before initiating a return. They are available to answer any questions, address concerns, and potentially offer solutions that could eliminate the need for a return.
- Sustainable Practices: When returning items, we encourage using eco-friendly packaging whenever possible. We’ll even offer discounts on future purchases for customers who actively participate in such practices.
Return Process:
- Contact Us: Briefly explain your return reason via email or through your Raaga account. Our support team will guide you through further steps.
- Pre-Paid Label (if applicable): You will receive a pre-paid return label upon approval.
- Securely Pack and Ship: Pack the product in its original packaging and ship it to the designated address.
Refunds and Credits:
- Refunds are issued to the original payment method within 5 business days of receiving the returned item.
- Consider opting for Raaga credit instead of a refund. You’ll receive a 10% bonus on your credit, encouraging future purchases and reducing overall return costs.
Raaga’s “Mindful Returns” policy encourages responsible purchase decisions while offering fair return options for genuine concerns. We believe in fostering a collaborative shopping experience and minimizing our environmental impact, one mindful purchase at a time.